Eden in Oz & NZ Ltd (EiON) recognise the importance of privacy protection. Our policy for dealing with any personal information that you might disclose to us while visiting this website is explained below.
The type of personal information that we collect from you will depend on how you use our website. You can be certain that the information we receive about you will be treated as strictly confidential.
The personal information that we collect on you when you use our public site
We do not collect or use any personal information on visitors to our website, through the use of “cookies” or other software or hardware techniques.
We look at the number of hits the site receives and keep track of the domains from which this site is accessed.
To determine what our users are interested in, we may also look at the top 20 search words used in connecting you to this site.
The names of persons who request information from or about EiON are added to our database as clients. Clients can join to receive our newsletters and alerts by selecting their areas of interest, enabling them to control the information they receive from EiON. Persons who do not wish to receive these communications may opt-out from emails received from us or they can notify us by email and their names will be deleted from our client list.
The information collected may be used to send you e-mails when content relevant to your areas of interest are added to the site. The information may also be used to inform you of any forthcoming event that might be of interest to you.
The circumstances under which we disclose information about you
It is our policy not to sell or pass on any personal information that you may have provided to us unless we have your express consent to do so. An exception to this is where EiON may be required by law to disclose certain information.
How we handle emails
We will preserve the contents of any e-mail message that you send us if we believe that we have a legal requirement to do so. Emails sent to or from EiON are routinely monitored for quality control, systems administration and legal compliance purposes.
What to do if you believe the information we hold about you is inaccurate
If you believe that any information that we hold about you is inaccurate or out of date, please contact us and we will review the relevant information.
How to contact us if you wish to discuss this policy
If you wish to discuss any aspect of this policy please contact us using the form provided on this site.
The information provided on this website is for use of a general nature only and is not intended to be relied upon as, nor to be a substitute for, specific professional advice. No responsibility for loss occasioned to any persons acting on or refraining from action as a result of any material in this publication can be accepted.
This policy does not limit the rights you are entitled to under Australian Consumer Law.
Returns for defective items
If there is a problem with any of the items received for your order then the Eden In Oz & NZ Ltd. team is available to help you.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you have received an item that is incorrect, damaged or faulty please contact us as soon as possible from the time the delivery was made. Eden In Oz & NZ Ltd. will require evidence of the issue and may require you to return the item for assessment.
Eden In Oz & NZ Ltd. may provide means to return an item at no cost to you or an alternate remedy. If an item is required to be returned (at no cost) it must be packed securely with cardboard or bubble wrap protecting the item, packed to prevent movement inside the package and ensuring the package is firmly enclosed.
Returns for change of mind
Before returning anything you must contact Eden In Oz & NZ Ltd.
Eden In Oz & NZ Ltd. is not obligated to accept a return for a change of mind. If we do accept a change of mind return then you must pay return postage and will only be entitled to a store credit, excluding the cost of shipping, for the approved returned item.
All returns must be packed securely with cardboard or bubble wrap protecting the item, packed to prevent movement inside the package and ensuring the package is firmly enclosed.
Returned items for a change of mind must be received at Eden In Oz & NZ Ltd. in new and re- saleable condition (except where a damaged item has been accepted for return).
Where an item is returned for a change of mind without Eden In Oz & NZ Ltd.’s approval, or has not been packed securely, or is not in a new or re-saleable condition when it arrives at Eden In Oz & NZ Ltd.’s premises, Eden In Oz & NZ Ltd. is not obligated to provide a refund or store credit and the item may be returned to you. We will contact you to advise of the return status.
Store credits and refunds for an approved return will only apply to the item returned and will not cover any return postage costs or your original shipping charge.
A return and refund for a change of mind is not possible for the following product types:
- Digital Content
- Bulk Orders where special pricing and/or product sourcing has been provided with FirmSale terms